Service Delivery Manager - Forensic Biology Laboratory

Job Description

At LGC we know that what we do makes the world safer. Our forensics division helps police solve serious crimes, and our science services are behind many high profile breakthroughs.

The UK forensics marketplace has been going through radical change as police forces become more active purchasers, moving to a product based procurement approach with ever-reducing turnaround times

Our sustained growth means that we now require a Service Delivery Manager. You will lead a team of twenty scientists, technicians and administrators via six direct reports. You will maximise productivity through effective team leadership, managing resources to deliver maximum value. The ability to influence customers and build effective commercial relationships is crucial. You'll be adept at managing financial and service metrics, constantly delivering quality and cost objectives.

You'll be an effective leader of large laboratory based teams, but you need not be a scientist. You'll have the ability to develop an understanding of forensics, and support team members' development through business coaching and personal feedback. You'll have a mastery of continuous improvement approaches. You'll be flexible, and hands on with clear business acumen and demonstrated strategic thinking.

You may wonder why we are advertising in the food sector. We believe the skills possessed by capable managers of high volume third party food testing labs will be very transferable into our business, so if you want to join a fast growing company, and make a real difference to society, then please apply online quoting Ref DAC7020.